Return & Refund Policy

At ICEDIAMOND, we stand behind the quality of every product we sell. If there is an issue with your order, we're here to help and will work with you to find a fair solution.

Please review the following policy before requesting a return or refund.

 

Return Eligibility

Returns must be requested within 30 days after your order has been delivered.

To be eligible for a return, items must be:

  • Unused and unworn
  • In their original condition
  • Returned with the original packaging whenever possible

Items showing signs of use, damage caused after delivery, or missing essential components may not qualify for a refund.

 

Return Shipping

If you are returning an item because:

  • You changed your mind
  • Ordered the wrong product
  • Selected the wrong size or style
  • No longer want the item

the return shipping cost is the customer's responsibility.

Please do not return any item without first contacting our customer support team.

 

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the product and packaging

Once verified, ICEDIAMOND will provide an appropriate solution, which may include:

  • A replacement product
  • A full or partial refund
  • A prepaid return shipping label (when a return is required)

The exact solution will depend on the nature of the issue.

 

Return Process

Before sending any item back, please contact our customer support team to obtain return instructions.

Unauthorized returns may experience delays or may not be accepted.

Because our return warehouses vary by destination country, returning an item without authorization may result in the package being delivered to the wrong location.

 

Refunds

Refunds are processed after the returned item has been received and inspected at our designated return facility.

Unlike some marketplace platforms, refunds are not automatically issued when a return shipment is scanned by the carrier.

Once your return has been approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

 

Non-Returnable Items

For hygiene and safety reasons, the following items are generally not eligible for return unless they arrive damaged, defective, or you receive the wrong item:

  • Opened grillz products
  • Ear studs and earrings
  • Personalized or custom-made items
  • Gift cards

 

If you believe you received a defective product, please contact us before returning your item. Our support team will be happy to assist you.

 

Need Help?

If you have any questions regarding your order or return request, please contact us before sending your item back.

Email: icediamond@co-rising.info

Our team will be happy to assist you.