Frequently Asked Questions
Find quick answers to the questions we receive most often. If you can't find what you're looking for, please contact our support team—we're always happy to help.
About ICEDIAMOND
What makes ICEDIAMOND different?
ICEDIAMOND believes jewelry can mean more than decoration. Rather than following every trend, we carefully select designs with character and pair many of them with original Design Names that represent ideas, stories, or attitudes. Every order is quality-checked before shipment to help ensure a great customer experience.
Why does every ICEDIAMOND design have a Design Name?
Every original ICEDIAMOND Design Name represents the inspiration behind a piece. We believe jewelry should express more than style—it can also reflect confidence, memories, ambition, or personal meaning. That's why every Design Name is created to tell a story beyond appearance.
Products
What materials are used in ICEDIAMOND jewelry?
Depending on the product, ICEDIAMOND jewelry may feature brass, stainless steel, S925 sterling silver, cubic zirconia (CZ), or moissanite. Material information is clearly listed on each product page so you know exactly what you're purchasing.
Does every pendant include a chain?
Not always. Some pendant listings include a matching chain, while others offer the pendant only or allow you to choose different chain options. Please refer to the product description for the specific package contents before placing your order.
Orders
Can I cancel or change my order?
If your order has not entered processing or shipment, we'll do our best to help you modify or cancel it. Once an order has been prepared for shipment, changes may no longer be possible. Please contact us as soon as possible if you need assistance.
What payment methods do you accept?
We accept major secure payment methods available through Shopify, including credit and debit cards, PayPal, and other payment options displayed during checkout. Available payment methods may vary depending on your country or region.
Shipping
Where do you ship from?
Most ICEDIAMOND orders are shipped from our fulfillment center in China after completing quality inspection. Selected products may be fulfilled locally depending on inventory availability.
How long does shipping take?
Processing usually takes 1–3 business days, followed by international shipping. Delivery times vary by destination country. Please visit our Shipping Policy page for the latest estimated delivery times.
How can I track my order?
Once your order has been shipped, you'll receive a shipping confirmation email containing your tracking number. You can also visit our Track Your Order page to check the latest delivery status.
Returns & Refunds
Can I return my order?
Yes. Return requests may be submitted within 30 days after delivery, provided the item meets the conditions outlined in our Return & Refund Policy. Please contact us before returning any product.
Who pays for return shipping?
If you're returning an item because you changed your mind, ordered the wrong product, or no longer need it, return shipping costs are the customer's responsibility. If the item is defective, damaged, or you received the wrong product, we'll provide an appropriate solution after reviewing your request.
Customer Support
How can I contact ICEDIAMOND?
If you have any questions before or after your purchase, we're always happy to help.
Email: icediamond@co-rising.info
Our customer support team typically responds within 1–2 business days.
Still Need Help?
If you couldn't find the answer you were looking for, please visit our Contact Us page or send us an email.
We're committed to making every ICEDIAMOND shopping experience as smooth and enjoyable as possible.