Shipping Policy

At ICEDIAMOND, every order is carefully prepared and quality-checked before shipment. Most orders are shipped from our fulfillment center in China, while selected items may be fulfilled locally depending on inventory availability.

Our goal is to provide reliable international shipping with full tracking from dispatch to delivery.

Processing Time

Most in-stock orders are processed within 1–3 business days after payment is confirmed.

Products requiring additional preparation or quality inspection may require slightly longer processing times.

Orders placed during weekends or public holidays will be processed on the next business day.

Estimated Transit Time

Delivery times vary depending on the destination country and local carrier performance.

Please note that customs clearance, weather conditions, or local postal services may occasionally cause additional delays.

Shipping Cost

Shipping fees are automatically calculated during checkout based on your shipping destination and the items in your order.

Shipping charges are automatically calculated at checkout based on your destination and order details. 

Order Tracking

Every shipped order includes a tracking number.

Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please allow 24–72 hours for tracking information to become active after shipment.

Shipping Carriers

We work with trusted international shipping partners, including regional logistics providers and local postal services, to ensure reliable worldwide delivery.

Carrier selection may vary depending on your destination country and order requirements.

Customs & Import Duties

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by your local customs authority.

These charges, if applicable, are the responsibility of the recipient and are not included in the product price or shipping cost.

Customs policies vary by country.

Delivery Delays

While we work with reliable international shipping partners, delivery times are estimates only and cannot be guaranteed.

Unexpected delays caused by customs clearance, severe weather, transportation disruptions, or other circumstances beyond our control may occasionally occur.

Thank you for your patience while we work with our shipping partners to deliver your order as quickly as possible.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order.

Once an order has entered the shipping process, address changes may not always be possible.

ICEDIAMOND is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

Lost or Delayed Packages

If your tracking information has not been updated for an extended period or you believe your package has been lost, please contact our customer support team before contacting your payment provider.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue as quickly as possible.

Holiday Shipping

During major international holidays or peak shopping seasons, processing and delivery times may be longer than usual.

Any temporary shipping announcements will be published on our website when necessary.

Need Help?

If you have any questions regarding shipping or your order, we're always happy to help.

Email: icediamond@co-rising.info